Jumas Security applies QMS to ensure effective, efficient and professional service delivery. The QMS in principle comprise that a “Standard Operating Procedure” is determined in consultation with the client for each environment where a guard performs duties or a service is delivered. The Standard Operating Procedure stipulates “what” is expected from Jumas Security as well as the “level” of service delivery that is expected. This process enables Jumas Security Management to exercise proper control over all employees and most importantly empowers the client to continuously monitor the quality of services that are rendered by Jumas Security.